Can I use the PowerUp 3.0 with an Android device?
Yes, PowerUp 3.0 will work with Android 4.3 or higher. Your smartphone or tablet needs to support Bluetooth 4.0.
Last updated: December 11, 2013 09:12
Are multiple pledges possible? Can I get more than one PowerUp 3.0?
Kickstarter allows you to choose one reward. If you would like to add additional rewards, simply ‘up’ your pledge. All non-U.S. backers please add the cost for international shipping once for the highest reward only. When the Kickstarter campaign is over, we will send you a BackerKit survey asking you exactly what rewards you want and verifying your shipping address.
Last updated: December 11, 2013 09:13
On which devices does the iOS app work?
The iOS app works with any device that has Bluetooth 4.0. It will work on the following devices: iPhone 4S, iPhone 5, iPhone 5S, iPhone 5C, iPod Touch 5th Gen or newer, iPad 3rd Gen or newer (Retina), iPad Air, iPad mini, iPad mini with Retina. It will not work with iPod Nano, Shuffle or Classic.
Last updated: December 11, 2013 09:13
Could you include a small camera in the design of the PowerUp 3.0?
We’re currently evaluating all the ideas for stretch goals and we will publish the list of the 10 best stretch goals which we will let our backers choose from on December 17.
Last updated: December 11, 2013 09:13
Why don't you support devices pre Android 4.3?
Android 4.3 is the first official version that supports Bluetooth 4.0. This is also why it was mentioned in the stretch goal. Pre-4.3 backers, we will try to add support for as many devices as possible. We just want to start with the official one first.
Last updated: December 12, 2013 10:45
Can I use the PowerUp 3.0 with an Android device?
Yes, PowerUp 3.0 will work with Android 4.3 or higher. Your smartphone or tablet needs to support Bluetooth 4.0.
On which devices does the iOS app work?
The iOS app works with any device that has Bluetooth 4.0. It will work on the following devices: iPhone 4S, iPhone 5, iPhone 5S, iPhone 5C, iPod Touch 5th Gen or newer, iPad 3rd Gen or newer (Retina), iPad Air, iPad mini, iPad mini with Retina. It will not work with iPod Nano, Shuffle or Classic.
Why don’t you support devices pre Android 4.3?
Android 4.3 is the first official version that supports Bluetooth 4.0. This is also why it was mentioned in the stretch goal. Pre-4.3 backers, we will try to add support for as many devices as possible. We just want to start with the official one first.
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.